Privacy Policy
Your privacy is important to us
Texas Chimney Experts (hereinafter, “us”, “we”, or “www.spacefireplaceservices.com/”) is committed to respecting your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.texaschimneyexperts.com (hereinafter, “the Website”). We are committed to protecting personally identifiable information you may provide to us through the Website. This Privacy Policy explains what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, in conjunction with the Terms of Service posted on our Website, constitutes the agreement governing your use of the Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.
Information We Collect
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name, email address, phone number, postal address.
We may also collect non-personally identifiable information, such as your IP address, browser type, referring website, pages visited, and the date and time of each visit. This information is used for website analytics and to improve user experience.
How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and improve our services.
- To respond to your inquiries and requests.
- To send you updates, newsletters, and marketing materials (you may opt out of receiving these communications at any time).
- To personalize your experience on our Website.
- To analyze website usage and trends.
- To comply with legal obligations.
Disclosure of Your Information
We may disclose your information to third parties under the following circumstances:
- With your consent.
- To service providers who assist us in operating our Website or providing services to you (e.g., hosting, email marketing). These service providers are contractually obligated to protect your information.
- When we are required to do so by law or legal process.
- To protect our rights or property.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage method is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [Your Contact Information – email address or phone number].
1. Website Visitors
Like most website operators, Texas Chimney Experts collects non-personally identifying information of the sort that web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting this non-personally identifying information is to better understand how visitors use the Website. From time to time, we may release non-personally identifying information in the aggregate, such as by publishing a report on trends in website usage.
We also collect potentially personally identifying information, such as Internet Protocol (IP) addresses, for logged-in users and for users leaving comments on blog posts at https://www.texaschimneyexperts.com/. We only disclose the IP addresses of logged-in users and commenters under the same circumstances in which we use and disclose personally identifying information, as described below. We collect IP addresses for security purposes, such as to prevent spam and abuse, and to help diagnose problems with our servers.
Cookies
Our Website may use “cookies” to enhance your experience. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to identify and track visitors, their usage of the Website, and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our Website, with the drawback that certain features of the Website may not function properly. We may also use cookies from third-party services like Google Analytics to help us understand website traffic and usage. These cookies may collect information about your online activity over time and across different websites.
Analytics
We may use third-party analytics services, such as Google Analytics, to collect and analyze non-personally identifiable information about how visitors use our Website. These services may use cookies and other tracking technologies to gather information such as your IP address, browser type, referring website, pages visited, and time spent on each page. This information is used to help us understand website traffic and usage patterns, and to improve the user experience.
2. Personally-Identifying Information
Certain visitors to Texas Chimney Experts’ websites choose to interact with us in ways that require the collection of personally identifiable information. The amount and type of information that we gather depends on the nature of the interaction. Here are some examples:
- Contact Forms: When you contact us through a contact form on our website, we collect your name, email address, phone number, and any other information you choose to provide in your message. We use this information to respond to your inquiries and provide you with the services you request.
- Service Requests: If you request a service, such as a chimney cleaning or repair estimate, we may collect your name, address, phone number, email address, and details about your chimney or fireplace. We use this information to schedule the service, provide an accurate estimate, and complete the requested work.
- Account Creation (if applicable): If our website allows you to create an account, we may collect your name, email address, username, and password. We use this information to manage your account and provide you with access to specific features.
- Newsletter Sign-ups: If you subscribe to our newsletter, we collect your email address. We use this information to send you updates, promotions, and other marketing materials. You can opt out of receiving these communications at any time.
- Comments (if applicable): If our website allows you to leave comments on blog posts or other content, we may collect your name, email address, and the content of your comment. We use this information to moderate comments and facilitate discussions on our website.
We only collect the minimum amount of PII necessary for the specific interaction. We do not sell or rent your personal information to third parties for marketing purposes.
3. Security
The security of your Personal Information is important to us. We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You should also take precautions to protect your personal information, such as using strong passwords and being cautious about sharing sensitive information online.
4. Aggregated Statistics
Texas Chimney Experts may collect aggregated, non-personally identifiable statistics about the behavior of visitors to its website. This information may include, for example, the number of visitors to different pages, the average time spent on the website, and the types of devices used to access the website. This aggregated data may be displayed publicly or shared with others for purposes such as analyzing website traffic, identifying trends, and improving the user experience. However, Texas Chimney Experts does not disclose any personally identifiable information in these reports or analyses.
5. Cookies
Texas Chimney Experts uses “cookies,” along with similar technologies (such as web beacons and pixels) and services provided by others, to enhance and personalize your online experience. This includes displaying personalized content and appropriate advertising, as well as remembering your preferences.
What are cookies?
A cookie is a small piece of data that a website stores on a visitor’s computer. The visitor’s browser then sends this data back to the website each time they return. Cookies can be used for various purposes, such as remembering your login information, tracking your website activity, and personalizing your experience.
Types of cookies we use:
We may use the following types of cookies:
- Essential cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features.
- Performance cookies: These cookies collect information about how you use the website, such as which pages you visit most often. This information helps us improve the website’s performance.
- Functionality cookies: These cookies allow the website to remember your preferences, such as your language or region.
- Advertising cookies: These cookies are used to deliver advertisements relevant to your interests. They may also be used to track the effectiveness of advertising campaigns.
- Third-party cookies: We may allow third-party service providers, such as analytics and advertising partners, to place cookies on our website. These cookies may collect information about your online activity over time and across different websites. We do not control these third-party cookies, and you should consult the respective privacy policies of these third parties for more information.
Your choices regarding cookies:
You have the right to choose whether or not to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. You can also delete cookies that have already been set on your device.
Managing cookies in your browser:
Instructions for managing cookies in popular browsers can usually be found through the browser’s help function or by searching online for “[Browser Name] manage cookies.”
Consent:
By continuing to use our website, you consent to our use of cookies as described in this policy.
6. E-commerce
Visitors who engage in transactions with Texas Chimney Experts – such as purchasing our products or services – may be asked to provide additional information, including personal and financial details, necessary to process those transactions. We collect only the information required to fulfill the purpose of the visitor’s interaction with our company. Here are some examples of transactions and the information we may collect:
- Product Purchases: When you purchase a product from us, we may collect your name, billing address, shipping address, email address, phone number, payment information (such as credit card details), and any other information necessary to fulfill the order.
- Service Bookings: When you book a service, such as a chimney cleaning or repair, we may collect your name, address, phone number, email address, details about your chimney or fireplace, and payment information.
- Estimates: When you request an estimate for our services, we may collect your name, address, phone number, email address, and details about your chimney or fireplace so we can assess your needs and provide an accurate quote.
We do not disclose personally identifiable information except as described elsewhere in this Privacy Policy. Visitors can always choose not to supply personally identifying information, though this may prevent them from completing certain transactions or participating in certain activities on the website. For example, if you choose not to provide your payment information, we will not be able to process your order.
Payment Processing:
We may use third-party payment processors to handle transactions securely. When you make a purchase, your payment information may be collected and processed by these third-party processors. We do not directly store your credit card details on our servers. We encourage you to review the privacy policies of our payment processors for more information about how they handle your data.
7. Privacy Policy Changes
Texas Chimney Experts may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and may provide other notice as required by applicable law, such as by email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically. Your continued use of this site after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
8. Protection of SMS Opt-In and Phone Numbers
We value your privacy and are committed to protecting your personal information. Specifically, we do not share, sell, or distribute SMS opt-in data or phone numbers to any third parties for *any* purpose, including marketing or promotional activities. Your phone number and SMS-related data are used solely for communication purposes directly related to the services you request or consent to receive. These communications may include service updates, appointment reminders, or responses to your inquiries. If you have opted in to receive SMS communications, you can be confident that your information remains secure and is treated with the highest level of confidentiality, in accordance with applicable privacy laws and regulations.
9. Contact Information
If you have any questions about our Privacy Policy, please contact us at:
Email: [email protected]
Phone: (214) 444-8103
