Animal Removal & Exclusion

The standard is condition-driven, not calendar-driven: NFPA 211 ties cleaning to a measured 1/8" of creosote accumulation, and a Level 1 inspection is the way we confirm you've reached it. For a wood-burning fireplace in regular use that typically lands at once per heating season — but we measure the buildup and tell you what the flue actually shows rather than assuming.

Yes — and verifiably so. Our inspectors hold current CSIA (Chimney Safety Institute of America) certifications you can confirm yourself in the CSIA member directory at csia.org, and our fireplace work is handled by NFI specialists. We name the standard we inspect to so you can check the credential behind the report.

Yes. We respond 24/7 (subject to crew availability) to the situations that can't wait for a diagnosis later — an active water leak into the home, an animal trapped in the flue, post-fire hazards, and storm damage. We make the system safe first, then document the cause; same-day in most cases.

Always — and with the evidence attached. Before any work starts you receive a written quote backed by photos of exactly what we found and why it needs attention. Final pricing follows the documented condition of the chimney and anything the inspection turns up, not a number guessed before we've looked.

Flue Watch is our annual maintenance plan at $19.99/month ($240/year): a documented Level 1 inspection and sweep every year ($248 value), priority scheduling, 10% off all repairs, and emergency-response priority. It's the way to keep a year-over-year record of your system's condition. Cancel anytime, no contract.